Inbox zero for customer feedback

Most teams set up a feedback inbox with good intentions. Six months later it has 3,000 unread items and nobody opens it.

Triage in batches, not in real time

Block 30 minutes twice a week. Tag, merge duplicates and archive noise. Anything that needs a reply goes to support with one click.

Let tags do the sorting

With auto-tagging on, most items arrive already filed. Your job becomes reviewing, not reading everything from scratch.

Teams that follow this routine keep their inbox under 50 open items, and they trust the numbers when planning starts.